Terms of Use

These terms are the agreement between you and [Operator's legal name, e.g. Example Ltd] ([a company registered in England and Wales, company number 00000000], registered office [Registered office address]), who run Pilotly. “We” and “us” means that business. By creating an account you agree to them, so please read them. Our Privacy Policy explains how we handle your data.

Pilotly is for personal, non-commercial use by individual pilots, students and instructors in the UK. If you use it for a business (a flying school or operator, for example), please contact us first: different terms apply.

Please read this section carefully. Pilotly helps you keep records and plan. It doesn’t replace your own judgement, official sources or your legal duties as a pilot.

• Not official aeronautical information. Weather, NOTAMs, airspace, airfield details, charts and aircraft data come from third-party sources and may be incomplete, out of date or wrong. Before every flight, check the official sources: the UK AIP and NOTAMs (NATS AIS), Met Office aviation products and the aerodrome operator.
• Not for navigation or collision avoidance. Live traffic shows only aircraft that are transmitting and picked up by a volunteer network. Many aircraft won’t appear, and positions can be delayed or estimated. Never use it to separate from other aircraft.
• Currency, readiness and expiry indicators are guides. They’re worked out from what you’ve entered and from simplified rules. You remain responsible for meeting the requirements of your licence, ratings and medical, and of the law, before you fly or carry passengers.
• Your official records are your responsibility. Keep the records the law requires you to keep, in a form your licensing authority accepts. Pilotly is still being developed. Keep your own copy of anything important (you can export your data at any time).
• Flight replays and maps are illustrations of recorded data, not a precise reconstruction.

The pilot in command is always responsible for the safe conduct of a flight.

• You must be 13 or over to have an account. If you’re under 18, you need a parent or guardian’s permission to agree to these terms.
• Give accurate details, keep your password to yourself, and tell us straight away if you think someone else has used your account.
• An account is for one person. You’re responsible for what happens in it.
• Keep your email address up to date: we use it for security and service messages.

Everything you put into Pilotly (flights, tracks, notes, documents, photos) stays yours. You give us permission to store, copy, process and display it only as needed to run Pilotly for you (for example, to show your logbook on your phone, back it up, or share it with an instructor you’ve linked with). That permission ends when you delete the content or your account, apart from backup copies, which age out as our Privacy Policy describes.

Only upload things you have the right to: for example, photos you took. Don’t upload anything unlawful, or other people’s personal data without good reason.

Please don’t:

• break the law, or use Pilotly to harm, harass or deceive anyone;
• try to get into accounts or data that aren’t yours, or test, probe or overload our systems;
• scrape, copy or resell Pilotly or the data shown in it, or use it to build a competing product;
• upload viruses or anything designed to disrupt the service;
• misrepresent records, for example to mislead an examiner, employer or authority.

If you do, we may suspend or close your account (see ending your account).

The Free plan costs nothing and has no time limit. We may offer paid plans (“Premium”) with extra features. The features and price will be shown clearly before you pay, and prices include any VAT that applies.

During the alpha

While Pilotly is in alpha, every account has Premium free of charge. We’ll email you at least 30 days before that ends. We don’t hold your card details, so you’ll never be charged unless you choose a paid plan. If you don’t, your account carries on as Free and nothing in your logbook is removed. See Premium for what’s included.

Billing and renewal

• Payments are taken by our payment provider, Stripe. Subscriptions renew automatically at the end of each monthly or yearly period until you cancel.
• You can cancel at any time in your account. Cancelling stops the next renewal, and you keep paid features until the end of the period you’ve paid for.
• For yearly plans we’ll remind you before renewal.
• If we change the price, we’ll tell you at least 30 days before it applies to you, and you can cancel before then.

Your right to cancel (cooling-off)

You can cancel a new paid subscription within 14 days of buying it, for any reason. If you’ve asked us to start the service during those 14 days (which happens when you pay and start using it), we’ll refund what you paid, less a fair amount for the days you’ve had it. To cancel, use your account or email hello@pilotly.co.uk.

If something goes wrong

If a paid service isn’t provided with reasonable care and skill, or isn’t as described, tell us. We’ll put it right, or give you a suitable refund. This doesn’t affect your legal rights.

Pilotly shows data and imagery from others, used under their licences. Their terms apply to that content:

• Live traffic: ADSB.lol, licensed under the Open Database Licence (ODbL).
• Aircraft details: adsbdb. Aircraft photos: Planespotters.net, © the photographer credited on each photo.
• Airspace and airfields: openAIP. Airfield data: airportdb.io and OurAirports.
• Weather: aviationweather.gov (NOAA). NOTAMs: US Federal Aviation Administration NOTAM system.
• Map imagery: Esri (ArcGIS) and its data partners; © OpenStreetMap contributors (ODbL).
• Links to the UK AIP and CAA publications go to those official sources.

We don’t control these services. They can change or stop at any time, which may change what Pilotly can show.

We’re always improving Pilotly, so features will change. We’ll try to keep it available, but it may sometimes be unavailable for maintenance or reasons outside our control. If we make a change that significantly reduces a paid feature you rely on, you can cancel and receive a refund for the unused part of your subscription. If we ever close Pilotly, we’ll give you at least 60 days’ notice so you can export your data.

You can delete your account at any time from Profile → Your data. That deletes your logbook and everything in it, so download a copy first if you want one. Cancel any paid subscription before deleting.

We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires it. Unless there’s a good reason not to (such as security or a legal requirement), we’ll tell you first and give you a chance to export your data. If we close an account without you being at fault, we’ll refund the unused part of any paid subscription.

We’re responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We’re not responsible for loss that wasn’t foreseeable.

Because Pilotly is a record-keeping and planning aid for personal use (see section 2):

• we’re not responsible for decisions you make, or for loss caused by inaccurate, delayed or missing information from the third-party sources in section 7, where we couldn’t reasonably have prevented it;
• we’re not responsible for business losses (lost profit, business or opportunity), since Pilotly is for personal use;
• otherwise, our total responsibility to you is limited to the greater of £100 or what you paid us in the 12 months before the problem.

Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit, and nothing affects your statutory rights as a consumer. For more about your rights, see Citizens Advice.

We may update these terms, for example when we add features or the law changes. For a change that matters, we’ll tell you by email or in the app at least 30 days before it takes effect. If you don’t agree, you can stop using Pilotly and delete your account (and cancel any subscription with a refund of the unused part) before the change applies.

If you’re unhappy, please tell us first at hello@pilotly.co.uk and we’ll try to put it right. We aim to reply within 5 working days.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring a claim in your local courts and your local law’s mandatory protections still apply.

• These terms, with our Privacy Policy, are the whole agreement between us about Pilotly.
• If a court decides part of these terms can’t be enforced, the rest still applies.
• We may transfer this agreement to another business (for example, if Pilotly is sold). We’ll make sure your rights aren’t reduced and tell you. You can end the agreement if you’re unhappy.
• Nobody else has the right to enforce these terms (Contracts (Rights of Third Parties) Act 1999).
• If we don’t enforce a right straight away, we can still do so later.

[Operator's legal name, e.g. Example Ltd], [Registered office address]. Email hello@pilotly.co.uk, or use Help & feedback in the app.